Returns & Exchanges

At OEM, we prioritize your health and satisfaction by maintaining strict quality control for all our food products. Due to the perishable nature of our goods, returns are handled with care to ensure safety and freshness for every customer.

1

Verify Eligibility

Ensure your request is submitted within 7 days of delivery and applies to damaged, incorrect, or expired items, as we cannot accept returns for opened perishable goods.

2

Document the Issue

Take clear photos of the product packaging and the specific defect or damage to help our quality assurance team process your claim quickly.

3

Contact Support

Email our customer service team with your order number and the documentation to receive a Return Merchandise Authorization (RMA) or a replacement approval.

4

Resolution

Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no additional cost to you.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing